The Leeden Store does not offer refunds for any purchases. All sales are final and you agree to the terms and conditions of purchase when you place your order. However, we may consider making exceptions in certain cases such as when goods are defective or not as ordered. If you request exchange, we will assess the situation and provide the solution. If the solution is not possible, the products must be returned to The Leeden Store. Kindly contact us to report any issues within 7 days of receiving the orders.

Refund

  • No cash refund is allowed.
  • However, under certain circumstances, we may need to refund your item’s paid price amount in term of credit coupon.
  • Refund credit coupon must be redeemed in the date of issued.
  • Refunds are only provided after products are received.
  • Refunds are including the total value of any returned items. Please note that delivery fees are not refundable unless you receive an incorrect item.

Return and exchange

  • All return and exchange request will be evaluated on a case-by-case basis.
  • All return items must be returned in their original packaging and in the same condition when you received it.
  • Exchange is only for the same model and is subject to stock availability.
  • All the shipping costs associated with the return and exchange of the product will not be covered by theleedenstore.com.my .
  • Return and exchange have to be done within 7 days of receiving the orders.

Non-Exchange / Non-Returns

  • Products were not purchased from our The Leeden Store Website.
  • Products were purchased from Shopee or Lazada platform.
  • Products have been stated as non-returnable or non-exchangeable.
  • Products were purchased from any unauthorised retailers, websites or other unauthorised sources.
  • All the product images are for illustration purpose only, actual may vary. Colour of product images may vary due to monitor resolution and studio lighting used. Please allow 20% of colour variation, it may appear darker or lighter.  Colour variation is strictly not returnable and exchangeable.