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We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate shipping address, contact number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner. The Leeden Store is not responsible for any error that is input in the address or contact details by the customer resulting in failed delivery.

Delivery

• Orders are processed for delivery between 9am-5pm (Monday to Friday, excluding Public Holidays).
• Delivery usually takes between 5 to 7 working days for West Malaysia and 10 to 14 working days for East Malaysia.
• We only deliver to addresses in Malaysia. We do not deliver to P.O. Box addresses or ship internationally.
• Self-collection and COD service are NOT available.
• Kindly contact us to report any issues within 7 days of receiving the orders.

How do we calculate shipping fee?

Our standard delivery will be calculated based on the weight of the order received:

Notes:

• Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday and 9.00am – 1.00pm on Saturday.
• The Leeden Store reserves the right to any change of this policy at any time without prior notice.

Track Your Order

• Upon receiving your order, we will send you a confirmation email for your order.
• You will be given a tracking number of your order in a Delivery Confirmation email when the parcel is ready to shipped.
• You may track and trace the parcel by clicking the link below to find out the shipment status:

Track & Trace: https://www.tracking.my/

• If you have not received delivery updates within a week after receiving the confirmation email, please contact our customer service via email (lhm@leeden.com.my ) for further assistance.